Refund policy

Return and Refund Policy

At collectivedigitals, we want you to understand what you are purchasing before completing your order.

Digital Products

Our products include digital downloads, ebooks, printable resources, journals, and digital content delivered through download links and other online access. Because digital products may be accessed or downloaded immediately after purchase, all refund requests are reviewed individually.

Refund Requests

If you experience a problem with your purchase, such as a broken download link, missing files, or inability to access purchased content, please contact us so we can help resolve the issue. If a product is defective, materially different from its description, or cannot be accessed as promised, we will review the issue and provide an appropriate remedy in accordance with applicable law.

Incorrect or Duplicate Orders

If you believe you were charged incorrectly or purchased the same product more than once, contact us with your order details so we can investigate.

How to Contact Us

For help with a purchase or to submit a refund request, contact us through the contact information provided on our website. Please include your order number and a description of the issue. We review requests individually and will respond as soon as reasonably possible.

Consumer Rights

Nothing in this policy is intended to exclude or limit any consumer rights that cannot legally be excluded or limited under applicable law.